Privacy Policy

When you call a business that uses Opara AI, we may collect the following information:

• Your phone number (via caller ID)
• Your name (if you provide it during the call)
• Details of your inquiry or service request
• Call recordings for quality assurance and consent verification
• SMS consent status (whether you opted in or out)
• Timestamps of calls and messages

We use the information we collect to:

• Handle your inquiry and connect you with the appropriate business staff
• Send transactional SMS messages you have consented to, including inquiry confirmations, appointment reminders, and status updates
• Maintain consent records as required by the Telephone Consumer Protection Act (TCPA)
• Improve the quality and accuracy of our AI receptionist service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We use the following third-party services solely to operate our platform:

• Telnyx— SMS delivery
• Retell AI— AI voice receptionist (BAA on file)
• Supabase— Secure database hosting (HIPAA tier, BAA on file)
• Amazon Web Services (AWS) — Cloud infrastructure for our HIPAA-covered API layer, including AWS Bedrock (managed Claude AI), Lambda, SES email delivery, and CloudWatch logging (BAA on file)
• Stripe— Payment processing
• Vercel— Hosting for our marketing website and dashboard interface; PHI does not flow through Vercel
• Cloudflare Turnstile — Bot protection on website forms

Each processes data only as necessary to provide the service.

Call records, consent logs, and related data are retained for a minimum of 5 years to comply with TCPA record-keeping requirements. You may request deletion of your data by contacting us at the address below, subject to legal retention obligations.

We only send SMS messages to individuals who have provided explicit verbal consent during a phone call. Messages are transactional and directly related to your inquiry. We do not send marketing or promotional text messages.

• Frequency: Typically 1–3 messages per inquiry
• Opt-out: Reply STOP to any message to immediately unsubscribe
• Help: Reply HELP to any message for support information
• Cost: Standard message and data rates may apply

For full details on our consent process, see our SMS Consent & Opt-In Workflow.

We implement industry-standard security measures including encrypted data storage, row-level security policies, HTTPS-only communication, and restricted access controls. Call recordings and consent records are stored securely and access is limited to authorized personnel.

You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of SMS communications at any time. To exercise any of these rights, contact us using the information below.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

For questions about this Privacy Policy or to exercise your data rights:

Email: hello@oparaai.io