SMS Verbal Consent & Opt-In Workflow
Opara AI
1. How Consent Is Collected
Opara AI provides an AI-powered phone receptionist that answers calls on behalf of skilled nursing and assisted living communities. When a customer calls one of these businesses, the AI receptionist handles their inquiry and—at the end of the call—explicitly asks the caller for permission before sending any SMS message.
No SMS message is ever sent without the caller's explicit verbal consent during the phone call. Messages are transactional only (appointment confirmations, inquiry follow-ups) and are not used for marketing or promotional purposes.
SMS consent is entirely optional. Callers may decline to receive text messages and still receive full service from the business they are calling. Declining SMS does not affect the caller's inquiry, appointment, or any other service.
2. The Verbal Consent Script
The following is the standardized script the AI receptionist uses to request SMS consent. This script is spoken at the end of every call before any text message is sent:
“Before we finish, I can send you a text message to this phone number with a summary of what we discussed and your next steps. You may receive one to three messages related to your inquiry. Standard messaging and data rates may apply, and you can opt out of future texts at any time by replying STOP. Would you like me to send that?”
3. What Happens After the Caller Responds
If the caller says yes:
“Great, I'll send that text message shortly. Is there anything else I can help you with today?”
A transactional SMS is sent containing a summary of the inquiry and next steps. The message includes opt-out instructions.
If the caller says no:
“No problem at all. Is there anything else I can help you with today?”
No SMS is sent and no further attempts are made to obtain consent during that call.
4. Opt-Out Methods
Recipients can opt out of SMS communications at any time using any of the following methods:
- Reply STOP to any message. The system immediately stops all future messages to that number.
- Reply HELP to any message for support information and contact details.
- Email hello@oparaai.io to request removal.
5. Auto-Reply Messages
STOP keyword auto-reply:
You have been unsubscribed from Opara AI messages. No further texts will be sent. Reply HELP for assistance.
HELP keyword auto-reply:
Opara AI messaging support. For help, contact hello@oparaai.io. Reply STOP to unsubscribe. Msg & data rates may apply.
6. Consent Recording & Storage
Every consent decision is captured and stored with the following data:
| Data Point | Description |
|---|---|
| call_id | Unique identifier for the phone call |
| caller_phone | The caller's phone number |
| consent_given | Whether the caller said yes or no |
| consent_timestamp | Exact date and time consent was given or declined |
| call_recording_url | Link to the recording containing the verbal consent exchange |
| org_id | The business on whose behalf the call was handled |
Consent records and call recordings are retained for a minimum of 5 years to comply with TCPA record-keeping requirements. All data is stored securely in an encrypted database with row-level security enabled.
7. Message Types & Frequency
Messages sent through this service are strictly transactional and related to the caller's inquiry. We do not send marketing, promotional, or advertising messages.
- Inquiry confirmation and next steps
- Appointment confirmations and reminders
- Service request status updates
- Scheduling coordination
Frequency:Typically 1–3 messages per interaction. A caller will only receive messages related to the specific inquiry they made during their phone call.
8. Contact Information
For questions about our SMS practices, consent process, or to request opt-out:
Email: hello@oparaai.io
Last updated: March 11, 2026 · Opara AI · Privacy Policy · Terms of Service