Opara AI — SMS Program Terms

Opara AI provides an AI-powered phone receptionist for small businesses such as healthcare facilities, senior-care communities, dental offices, HVAC companies, plumbers, and electricians. As part of that service, Opara sends transactional text messages in two ways, described below. We never send marketing or promotional texts.

Every message references the business it relates to (for example, “Opara AI” on behalf of Sunrise Senior Care) so the recipient knows who the message is from, and every message includes clear opt-out instructions.

Opara texts a business's own staff with operational alerts—missed-call notifications, voicemail alerts, and appointment updates so the right person can follow up.

A staff member receives these texts only after opting in. The business invites the staff member from the Opara dashboard, which sends them a one-time consent message. Opara begins sending alerts only after the staff member replies YES. Staff can reply STOP at any time to opt back out.

When a business uses Opara's scheduling features, Opara may send a customer transactional messages about their own appointment or inquiry—for example, an appointment confirmation, a reminder, or a booking or payment link.

These messages are sent only to a customer who provided their phone number to the business (by calling it, booking an appointment, or being added by staff), and only about that specific appointment or inquiry. They are transactional—never marketing.

A customer can reply STOP at any time to opt out, and we honor that opt-out across all future messages. SMS is optional; declining or opting out does not affect the service the customer receives from the business.

Every message includes opt-out instructions. Recipients can opt out at any time:

• Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message. The system immediately stops all future messages to that number and sends a single confirmation.
• Reply HELP (or INFO) to receive support and contact details.
• Contact us directly at hello@oparaai.io or call (509) 713-5988.

Public contact channel — do not send patient names or health information. We cannot accept PHI until a Business Associate Agreement and technical readiness approval are both in place.

STOP keyword auto-reply:

HELP keyword auto-reply:

Messages sent through this service are strictly transactional. We do not send marketing, promotional, or advertising messages.

• Staff missed-call and voicemail alerts
• Appointment confirmations and reminders
• Booking and payment links
• Operational and scheduling coordination

Frequency: Message frequency varies. Recipients receive messages only related to their own appointment, inquiry, or staff role.

We record each recipient's opt-out (and, for staff, opt-in) status so we can honor it on every send. Phone numbers and message records are stored in an encrypted database with row-level access controls.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Retention varies by record type and applicable legal or contractual requirements; opt-out and consent evidence is kept as needed to honor and prove those choices.

For questions about our SMS practices or to request opt-out:

• Company: Opara AI LLC
• Address: Riverside, CA
• Email: hello@oparaai.io
• Phone: (509) 713-5988

Public contact channel — do not send patient names or health information. We cannot accept PHI until a Business Associate Agreement and technical readiness approval are both in place.